MCS charitable objectives seek to provide support for the mental health of people in Herefordshire and surrounding counties who, because of mental or physical ill health, social or economic circumstances, or disability, are suffering from psychological distress and/or disorder.

We recognise that there can be various barriers to people accessing our service. These may be physical, financial, psychological or cultural. Although we cannot always remove barriers for everybody, we work hard to minimise them so that the therapeutic service we provide is as accessible as possible to the widest range of residents of Herefordshire. We do this in various ways:

Physical – providing a number ways that people can access counselling, including use of a disabled access room and remote sessions via phone or video platform

Financial – obtaining financial support through grants and other sources of funding to enable low cost counselling for those who are unable to pay the full fee

Psychological –  being sensitive in our approach when people first make contact to ensure they feel as at ease as possible

Cultural – being culturally sensitive and responsive to changing needs arising from peoples experience of social inequalities and discrimination

Our  accessibility targets for 2021-2022


  • Identify new premises in Hereford centre with ground floor access (February 2022)
  • Secure funding for locating a satellite base in the North of the County (Summer 2021)
  • Advanced training for staff in remote counselling approaches (Feb-Mar 2021)
  • Create self help pages and guide to receiving online counselling on MCS website (April 2021)
  • Pilot safe space initiative for counselling in community hub services (May 2021)


  • Applications for funding from two national funding bodies (Jan 2021)


  • Appointment of Outreach Volunteer (February 2021)
  • Establish young adults advisory group (June 2021)
  • Full scale review of monitoring systems and introduction of client management system (Autumn 2021)


  • Staff/volunteer CPD training on diversity (Easter 2021)
  • Integrate the “Power, Threat, Meaning Framework” (BPS 2018) into assessment and outcomes measures (June 2021)

Access is monitored through a number of feedback gathering methods, including client feedback forms, an equality questionnaire and occasional public surveys. Our strategy is reviewed annually

Follow the link to read more about our Accessibility Strategy