3. If possible please discuss any dissatisfaction with your therapist. If issues cannot be resolved here please contact our administrator who will put you in contact with the counsellor’s supervisor. If you are still unhappy please write to the clinical director who should respond to you within 14 days and indicate how the matter will be dealt with.
4. In the event of the complaint not being heard within the organisation to your satisfaction, you can contact the professional organisation with which the counsellor is registered and follow their complaints process. Information as to which organisation this is will be given to you by the administrator.
Addresses of the people and organisations mentioned above can be found below: